F.A.Q.

All credit card, debit card, and net banking transactions are processed through a secure, encrypted connection, ensuring your money is safe.

If the COD option is unavailable, it’s because it’s not supported for your postal code. You can pay via Debit Card, Credit Card, Net Banking, or have the order delivered to an alternate address where COD is available.

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

If you experience a payment failure, please try again and ensure the following:

• Verify that your account details, billing address, and password (for Net Banking) are correct.
• Ensure your internet connection is stable during the process.

If your account was debited despite the failure, the amount will usually be refunded within 10 business days. For further assistance, feel free to email us at info@bonkerscorner.com.

Orders within India are generally delivered within 7-8 business days in metro cities and 10-12 business days for other locations.
Please Note: Delivery times may vary due to factors such as shipping address, public holidays, or extreme weather conditions.

We ship pre-order products on the specified date, though delays may occur due to unforeseen demand surges or similar issues. Our customer experience team will keep you updated on your order status.

You can track your order once it's dispatched from our warehouse. Our delivery partner  sends you a whatsapp message with a tracking link. Alternatively, you can track it through your account by selecting ‘Orders’ from the top right corner and clicking ‘Track Order’ next to the respective Order ID.

For prepaid orders, if our courier partners have done multiple attempts and are unable to deliver the product. In this case, the order is returned to us and we will issue a refund in the form of a Gift Card.

Timeframe: Returns are accepted within 15 days of delivery for orders placed outside sale periods.

Non-Returnable Products: Due to hygiene standards, we don’t accept returns on certain items, including caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stationery items like stickers.

Condition: Items must be in their original, unwashed condition with all tags attached.

Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).

Defective Products: If you've received a defective item, please email unboxing videos and Photos to App & Website, and our Customer Experience Team will assist.

Return Fee: A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item. Shipping Charges are Non-Refundable both COD & Prepaid

Refund Method: Refund is to be issued as credits to your Bonkers Corner Gift Card only, via email.

Timeframe: Exchanges are accepted within 15 days of delivery for orders placed outside sale periods.

Exchange Fee: A reverse shipment charge of ₹100 fee for all exchanges

Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you as a Gift Card for future purchases.

The above policies are the same for our premium collection as well.

The Return or Exchange can be initiated via the Website or the App, read through the prompts highlighted on the App or Website

The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.

Reverse Pickup - Reverse pickups will be arranged only after confirmation from Customer Experience Team

Packaging: Please ensure items are packaged as they were delivered to you

The refund method stays the same as Bonkers Corner Wallet for both COD & Prepaid Orders.

Due to hygiene standards, we don’t accept returns on certain items, including caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stationery items like stickers.

Log in to your account on our website.

Go to your profile and click on “My Orders.”

Select the order you wish to return or exchange.

Click the “Return” button and follow the prompts to complete the process.Please Note: The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.

Customers have the flexibility to return items individually without needing to return the entire order. This option is referred to as ‘Partial Returns.’
Partial Returns offer a more convenient and efficient way to manage your returns, tailored to your specific needs.

Once your returned item(s) is picked up by the delivery executive, it usually takes 1-2 business days for the refund to reflect in your BonkersCorner Wallet.

Please note:  We do not allow refunds back to your original source of payment.

No, items purchased during a Sale or Promotion are NOT eligible for return or exchange.

Record an Unboxing Video:
Always record an unboxing video while opening the package. This is essential to validate the issue.

No Returns Without Video Proof:
Returns will not be accepted if an unboxing video highlighting the issue is not provided.

Share Within 24 Hours:
Send the unboxing video to info@bonkerscorner.com within 24 hours of delivery.

We only accept returns and exchanges for items purchased online through our website. Items purchased in-store must be returned or exchanged at the respective store location according to the policy.

Duration: Returns can be initiated within 15 days from the date of delivery.

Eligibility: Customers may request a return if they encounter any issues with their purchase during this period only.

Conditions: Ensure the product meets the return criteria outlined in our policy for successful processing.

Once the item you’ve returned has been dispatched, you will receive comprehensive details, including a tracking information link, via WhatsApp. This link will allow you to conveniently track the status of your return or exchange in real time.

Once a return or exchange request has been initiated, we are unable to cancel it. This policy is in place to ensure the efficiency and accuracy of our return and exchange processes. We encourage you to carefully review your decision before initiating a return or exchange request to avoid any inconvenience.

If an order placed during sale is returned to us, only the amount paid by you will be refunded only in BonkersCorner GiftCard, not the current product price.

If an order is cancelled before shipment, the refund will be done through BonkersCorner GiftCard

We notify customers via email as soon as the refund process is initiated. If you haven’t received your refund yet:

Check your email inbox for our refund confirmation.

Cancellations will only be possible if and till the order has not been dispatched from our warehouse. The refund for prepaid cancellation will also be sent to your BonkersCorner GiftCard.

Yes, we absolutely do. You can email us with your order and design details at info@bonkerscorner.com. We’ll also try and work out a discount for you, depending on the quantity of your order.

Upon registering with us, you will automatically be subscribed to our marketing emails and SMS updates. If you prefer not to receive these communications, you can easily unsubscribe by clicking the link provided in any email.

Click on ‘Forgot Password’ while logging in, and we’ll email you a password reset link to regain access.

We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.

It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.

If you want to add a note to the gift, please email the note to us at info@bonkerscorner.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

Size Chart: To ensure you pick the perfect fit, refer to the detailed size chart with measurements available on each product page.

Need Help? For any queries or additional assistance, feel free to reach out to us at info@bonkerscorner.com.

Once your order is confirmed and accepted, additional products cannot be added to the same order. To purchase more items, please place a new order.

No, you will be refunded only the amount you paid for the product, not its original price.

No. These are one time charges and are non-refundable.

Our courier partner will attempt the pick up 3 times.